FAQs

How do I find what you stock?

To check the availability or price of a particular item, use the search tool (magnifying glass icon) at the top right of each page. Note this will also find recipes or articles that include the searched word/s. If you get no results, try a single word. If you get too many results, try using a less common word, e.g. 'steel' for steel cut oats.

To just view a category, e.g. fresh produce, click on that category. This is great for just shopping your fresh items, but for Pantry items there are pages of items to scroll through. This is where filters come in.

To see a selection, for example what dried fruit we sell, click the drop-down arrow in the FILTER BY TAG box below the categories – then scroll down to dried fruit. (Note, if you're already clicked into a certain category – say Produce – you'll first need to click All at the left of the categories.)

 

I have a question about my membership/account.

Contact: operations@brownowl.nz – we try to respond within 48hours. If urgent, or regarding an order in progress, contact the shop on 07 777 2110.

I’m not receiving newsletters.

You can re-subscribe at the bottom the page, under Stay updated. If the problem persists, contact: operations@brownowl.nz.

Can I recycle my packaging?

• We encourage customers to bring their own bags when they shop, but welcome clean paper shopping bag donations for customers without carry bags to use.
• Lux Organics use home-compostable packaging for bagging their produce. If you don’t have a home compost or worm bin, please return clean empty Lux bags and they can ensure they are biodegraded appropriately.
• The coloured rubber bands from local produce can be returned for re-use.
• Medium to large Brown Owl paper dry goods bags can be returned for customers to put potatoes into, for example. (However please don’t return flour bags).

I have news or an event I would like to share with the organic community.

Contact: operations@brownowl.nz

I'm having trouble renewing my membership.

This can occur for a number of reasons, please contact operations@brownowl.nz.

How do I cancel or pause my Brown Owl Membership?

Cancelling your subscription means your subscription will not be automatically renewed (i.e. card charged) on the next billing date. Please contact us if you think you've been charged incorrectly.

You may Cancel or re-Activate your subscription at any time during the term of your paid membership. Log into your Account (top right of the website). Go back into the Account page; at the bottom click Your Subscriptions, then on the relevant #subscription number, and finally the relevant dark blue button.

The subscription Pause feature is not designed for annual subscriptions like ours, so pausing is in effect the same as cancelling (i.e. it does not extend the membership if reactivated).

Note: Whether your subscription status is active, paused or cancelled, you will continue to have access to member pricing instore, for the remainder of your paid membership term.

I don’t want to receive emails from Brown Owl. How do I stop these?

We issue regular newsletters to let you know the current produce availibility, community news etc. If you no longer wish to receive these emails from us, simply click the ‘Unsubscribe’ link (which is at the bottom of every group email we send). Contact us if you have issues. Please note that as an incorporated society we are obliged to maintain a list of current members and their contact details, and may still contact you throughout your membership period regarding Society business, such as advising you of the Annual or any special meetings.